Jeffrey McManus

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Skype Will Stop Evaporating Its Customers’ Money

January 13th, 2010 · No Comments · School of Customer Service, Web/Tech

In March 2007 I kvetched about how difficult it was to pay Skype online, and about how crooked it seemed that the money you put in your Skype account vanishes after six months.

Well, it looks like somebody agreed with me, filed a class-action lawsuit, and won. Skype credits will no longer expire after six months, and anyone who lost credits prior to December 31 is owed $4.

I think this will be good for Skype long term because it will attract more casual paid users. The old terms certainly prevented me from giving them my money for quite a while. When you give a merchant money to hold prior to consuming their product, you expect they’re going to be able to actually hold onto it, you know?

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