Dear Tivo:
You know, I love you and everything, but a six hour web site downtime is total amateur hour. You should be totally embarassed about this. I’m embarassed for you, anyway.
Are you not a public company with a million plus customers? If you require people to use your Web site to start using your products (as you do today), the site needs to be available 24×7, no excuses.
Smooches,
Jeffrey
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