Link: BBC NEWS | Searching for a mobile interface.
Nearly a quarter of phones returned for being faulty are working properly, a recent survey suggested. The problem is people just cannot figure out how to use them.
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BBC NEWS: Searching for a mobile interface
August 5th, 2006 · 1 Comment · That's Pretty Messed Up Right There
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I find the figure you cite somewhat fishy– my experience is that users learn the basic functions of their phones quickly and ignore the advanced features, just like they do with computers.
It’s too bad there’s no citation or additional information about the “recent survey” in the article.