Comcast has been blocking forwarded email from The Well for a few days now, which means if you are a Comcast customer and you’ve been forwarding your Well mail to your Comcast account, they’re probably losing your mail.
It took a couple of days for administrators from The Well to even reach anyone at Comcast to talk to them about what was going on, and when they finally did reach someone, Comcast faulted The Well for receiving so much spam — in essence, blaming the victim. Elise Ackerman at the Merc did a story on this today which has more details.
Since Comcast is being intransigent about this, it seems like the smartest recourse is to switch ISPs if you can. (If you’re in Northern California, I can’t recommend Sonic.net highly enough.) You should kick Comcast to the curb even if you’re not affected by this particular problem, since Comcast has had this problem with other peers in the past, according to the article. If you’re using Comcast to handle your email, it seems like it’s only a matter of time before they start routing your mail to the bit bucket.
We knew that Comcast was not what you’d call a center of excellence when they so badly bungled the TechTV acquisition a few years back, but keeping email going is pretty basic, guys.
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Heh. Jeffrey, in my experience, you just wrote the most popular ppiece on your blog. It’s really amazing how a negative piece about Comcast drags people out from everywhere they’ve been hiding. :)
Comcast just bought Suscom, which was my ISP. Since it’s the only broadband and cable service where I live, I had no choice.
First, they said my Suscom-leased modem was bad, so even though I could send email and get onto the internet, I couldn’t get email. They said they couldn’t detect my modem. (2/3 dead? A little bit pregnant?)
Then they said my account was corrupted, so they set up a new account with a new password, which they said had to be 8 letters long (my previous one had 6 letters.) Then they lost all my accumulated email.
Now, I’m getting some of my email. Twice. But it still blocks a lot of what THEY consider spam, even though I unchecked their spamblocker and firewall. I imported everything over to Outlook Express, but I’m still locked out of a lot of stuff. And It’s slow. Very, very slow. And it locks up a lot.
And they are supposed to be in the high 3? I pray everyday that Earthlink comes up here.
Ilene