Comcast has been blocking forwarded email from The Well for a few days now, which means if you are a Comcast customer and you’ve been forwarding your Well mail to your Comcast account, they’re probably losing your mail.
It took a couple of days for administrators from The Well to even reach anyone at Comcast to talk to them about what was going on, and when they finally did reach someone, Comcast faulted The Well for receiving so much spam — in essence, blaming the victim. Elise Ackerman at the Merc did a story on this today which has more details.
Since Comcast is being intransigent about this, it seems like the smartest recourse is to switch ISPs if you can. (If you’re in Northern California, I can’t recommend Sonic.net highly enough.) You should kick Comcast to the curb even if you’re not affected by this particular problem, since Comcast has had this problem with other peers in the past, according to the article. If you’re using Comcast to handle your email, it seems like it’s only a matter of time before they start routing your mail to the bit bucket.
We knew that Comcast was not what you’d call a center of excellence when they so badly bungled the TechTV acquisition a few years back, but keeping email going is pretty basic, guys.