Dear AOL Developer Network,
It is an amateur move to provide an email alias to contact you regarding the terms of use for your API and then not respond to inquiries on that email alias. Also, ignoring a request is not the same as "no". It is the equivalent of saying "go screw yourself".
It’s also a little jarring to have an API called "Open" that people have to ask permission to use, but I’ll forgive you for that if you just get back to the email I sent you more than a week ago.
This goes for every other developer program in the universe as well. I’ve led several teams that were responsible for fielding these kinds of requests, so I know what I’m talking about here. There is just no way you can be so busy that you don’t have time to send back at least a boilerplate response, and if you are, then it’s time to either hire some people, make your signup process self-service, publish your commercial terms and conditions where anyone can review them without wasting a lot of time, or just get rid of the ask-permission step altogether.
Love,
Jeffrey
Can you post the contents of your email and the address you sent it for context.
Knowing AOL they laid that person off but it would be nice to see what you are referring to.
Yep, it’s here:
http://developer.aim.com/faq#bots
They provide an email alias to contact but there’s nobody home that that alias.
Please keep in mind that this account receives several hundred emails per day and sometimes legit emails get lost amidst the plethora of spam. Thank you for the feedback.
Hi Shane, thanks for getting back to me.
Maybe an email alias isn’t the right strategy if you’re getting pounded with spam and losing legit inquiries — just a thought.
Hi Jeffrey,
I have downloaded your YahooMapMaker a couple of times but can’t find the command under Tools: Display on Yahoo! Map. Help.
Hi Pat,
Sorry, since I’m not working for Yahoo anymore I can’t support the mapmaker template.