A few days ago we got a delivery of a ten-pound paper Yellow Pages telephone directory. It went straight into the recycling, along with every paper phone directory we’ve received for the past 12 or so years.
Just now, I get a phone call from some mouth-breather asking whether we’d received the phone book that we [...]
Entries Tagged as 'School of Customer Service'
Reason #285 Why Paper Telephone Books Must Die
December 23rd, 2010 · 1 Comment · School of Customer Service, That's Pretty Messed Up Right There
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Skype Will Stop Evaporating Its Customers’ Money
January 13th, 2010 · No Comments · School of Customer Service, Web/Tech
In March 2007 I kvetched about how difficult it was to pay Skype online, and about how crooked it seemed that the money you put in your Skype account vanishes after six months.
Well, it looks like somebody agreed with me, filed a class-action lawsuit, and won. Skype credits will no longer expire after six months, [...]
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Nobody Said That Open Source Projects Were All About Customer Service
January 9th, 2010 · 3 Comments · Open Source, School of Customer Service, That's Pretty Messed Up Right There, Web/Tech
These are sort of ancient (two and a half years old), but I just ran across them today and found them to be emblematic of a cultural defect that plagues many open source projects. These are a couple of feature requests (for the same feature) filed against the file-transfer utility FileZilla:
#2648: Feature request: Support Amazon [...]
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Breaking up with Sony
September 22nd, 2008 · 4 Comments · School of Customer Service, TV
We just picked up our first HDTV for our rumpus room (a really sweet Samsung LCD) and an Apple TV to go along with it. Love the new TV. Love the Apple TV. But I’m not enamored with the Playstation 3 we’ve had basically gathering dust for a year. The idea was to use it [...]
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Handy Table of Airline Fees
August 26th, 2008 · 4 Comments · School of Customer Service, Transportation
Flying somewhere used to be simple, but recently airlines have begun to implement unbelievably complicated pricing policies. If you ask them, they’ll say it’s because of the increase in the price of oil. But it’s funny how all these special fees only seem to go up, never down. Some airlines are saying that this kind [...]
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American, Cutting Back, Plans $15 Bag Fee
May 21st, 2008 · 2 Comments · School of Customer Service, Transportation
Link: American, Cutting Back, Plans $15 Bag Fee
“It’s the end of an era,” said Robert W. Mann Jr., an airline industry consultant in Port Washington, N.Y. Referring to the range of fees that customers face, Mr. Mann added, “Soon, like freight, we will pay by the pound for passenger air travel.”
Horse hockey. Only the amateurs [...]
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Dear Paypal,
July 27th, 2007 · No Comments · School of Customer Service
You know the page that merchants are supposed to use to generate payment buttons? You remember, the buttons that enable people pay money, which in turn enables you to make money?
The page that generates these buttons does not work. It redirects to something that says "Page Not Found".
Please to fix.
Cheers,
Jeffrey
P.S. I know there used to [...]
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Skype: Making It Difficult For People To Give Them Money
March 9th, 2007 · No Comments · School of Customer Service
I’ve been critical of eBay’s acquisition of Skype (like a lot of people, I think they overpaid by a lot). But now that I have a client in the UK, I am using Skype at least once a week.
Today on a lark I tried to make a call to a U.S. based land line using [...]
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Comcast: Not The Sharpest Tool in the Shed
August 29th, 2006 · 2 Comments · School of Customer Service, Web/Tech
Comcast has been blocking forwarded email from The Well for a few days now, which means if you are a Comcast customer and you’ve been forwarding your Well mail to your Comcast account, they’re probably losing your mail.
It took a couple of days for administrators from The Well to even reach anyone at Comcast to [...]
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Ubuntu turns to NUN to help new users
August 15th, 2006 · No Comments · School of Customer Service
Linux.com | Ubuntu turns to NUN to help new users.
The New Users Network, or NUN, is a group of experienced Ubuntu enthusiasts who help new Ubuntu users come to grips with the operating system.
Volunteer NUN mentors spend time on Ubuntu forums, mailing lists, and IRC channels looking for new user queries. The mentors have agreed [...]
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